Skills You Need to Get a Help Desk Job Help Desk Blog

It helps you to connect with employers who are seeking candidates with the appropriate skill sets. Over 40,000 engineers belonging to different fields in more than 180 countries have registered on this platform, which will help employers select candidates of their choice. They must record incidents correctly and categorize and prioritize them as per their team procedures. Engineers carry out an assessment of issues thoroughly with end users to aid in the first point of contact problem resolution.

  • Our program also includes material and experiences designed to hone your soft skills in areas like problem-solving and communications, so you’ll also be confident you can handle the interpersonal part of the job.
  • In other words, you’ll be helping an organization’s customers with their technical issues.
  • The more eager you are to genuinely help someone, the more of an asset you will be considered for an organization.
  • If you like to solve technical issues and work with people, then help desk technician may be a good next step for you.
  • The best way to train as a help desk technician is through hands-on experience.

Because technicians are continuously inundated with inquiries and concerns, it may be a stressful workplace. Despite the disadvantages, working at the help desk may be quite rewarding if the proper characteristics and abilities are acquired. Computer support specialists need to be able to communicate effectively and remain patient while troubleshooting problems. That’s why our training program will also help you polish your customer service and public speaking skills.

Common Health Benefits for a Help Desk Engineer

CompTIA Tech Career Academy is a 501(c)(3) subsidiary of Creating IT Futures Foundation, Inc., dba  ComptTIA Spark. As a charity established in 1998 by CompTIA, the information technology trade association, CompTIA Spark helps people improve their lives through tech careers. They will also give you a range so you can see not just the average but what the top earners in positions like this can make. If you’re interested in becoming a help desk engineer, one of the first things to consider is how much education you need. We’ve determined that 51.1% of help desk engineers have a bachelor’s degree. In terms of higher education levels, we found that 6.3% of help desk engineers have master’s degrees.

become a help desk engineer

[Work Hours & Benefits] Make sure to include information about your working hours and benefits in this location. Also, be sure to highlight any special benefits that you offer such as work from home options, extra PTO, or fitness/gym reimbursements. This help desk job description sample can assist in creating a job application that will attract candidates who are qualified for the job. Feel free to revise this job description to meet your specific duties and requirements.

Hiring IT Help Desk Technician job description

They follow plans and blueprints with a strong focus, yet remain flexible and work well under pressure. Eventually, if you have all it takes to become a successful help desk engineer, you can probably earn as big as $46,425 annually.

become a help desk engineer

To be more patient, keep in mind that your end customers are not as technically savvy as you are. This will help you maintain your calm and establish a connection with them. Keep in mind that some folks will have to wait a long time to speak with you. When they eventually reach you, it’s understandable that they’ll be irritated. You must be patient in order to calm them down and win their trust and confidence. Help desk personnel regularly work with other IT experts to resolve end-user concerns.

What are the advantages of working with Spherion as a help desk support specialist?

Not all IT repair specialists have people skills, and not everyone with customer-service-oriented personalities is compatible with IT repair. To be successful in this venture, you need to have both of those skill sets. As businesses grow, their need for competent help desk support will grow. While in recent years some traditional help desk tasks have been outsourced, there will always be a desire for onsite support within every large company. Help desk support specialists are needed across all industries and can create a niche skillset by learning and specializing more in certain types of technology, systems, or hardware. Are you the type of person who is curious about all types of technology?

How do I become a Tier 2 help desk?

  1. Strong troubleshooting and technical support experience.
  2. Ability to understand and resolve complicated technical issues.
  3. Strong written and verbal communication skills.
  4. Ability to follow processes, procedures, and work instructions to ensure consistent customer experiences.

The IT help desk career path is ideal for methodical problem-solvers with an aptitude for learning and quickly adapting new skills. Patience, resourcefulness and a desire to help others are desirable virtues in technical support and help desk roles. You are likely to travel or visit your clients in person periodically. This is especially true if your job requires you to assist with hardware issues.